Effective Date: 01/04/2025
1. Introduction At Cquence.co.in, operated by Ananya Medi Systems, we strive to provide high-quality physical products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience.
2. Eligibility for Returns You may return a product if:
- It is defective or damaged upon delivery.
- You received the wrong item.
- It is unused, in its original packaging, and in resellable condition.
Certain products, such as perishable items, personalized products, or hygiene-related items, are non-returnable.
3. Return Process To initiate a return, follow these steps:
- Contact our support team at ks.cquence@gmail.com within 7 days of receiving the product.
- Provide your order details and a clear reason for the return, along with supporting images if applicable.
- Once approved, you will receive instructions on returning the product.
- Pack the product securely and ship it to our return address.
4. Return Shipping Costs
- If the return is due to a defective or incorrect product, we will cover the return shipping costs.
- If the return is due to customer preference (e.g., change of mind), the customer will be responsible for the return shipping fees.
5. Refund Process Once we receive the returned item, we will inspect it and notify you of the refund status within 5-7 business days. If approved, the refund will be processed to the original payment method within 7-10 business days.
6. Exchanges We offer exchanges for defective or damaged products. Please follow the return process and specify that you prefer an exchange.
7. Exceptions We do not accept returns for:
- Products that have been used or damaged after delivery.
- Products without original packaging or missing components.
- Items marked as final sale or non-returnable.
8. Contact Information For any questions or assistance regarding returns and refunds, contact us at:
Ananya Medi Systems
Address: 301, Vaishnavi Meadows, Indira Nagar, Telephone Colony Main Road, Hyderabad – 500035
Email: ks.cquence@gmail.com
By purchasing from our website, you agree to this Refunds and Returns Policy.