Privacy Policy

Effective Date: 01/04/2025

1. Introduction Welcome to Cquence.co.in, operated by Ananya Medi Systems (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect We collect various types of personal data, including but not limited to:

Personal Information: Name, email address, phone number, and postal address.
Business Information: Organization details for hospitals and distributors.
Technical Data: IP address, browser type, operating system, and browsing behavior.
Transaction Data: Payment and purchase history.
Communication Data: Messages, inquiries, and feedback.

3. How We Collect Information We collect information through:

Direct interactions (e.g., when you fill out forms or contact us via email at ks.cquence@gmail.com).
Automated technologies, such as cookies and analytics tools.
Third-party service providers assisting in payments, marketing, and customer support.

4. Purpose of Data Processing We use your personal data for the following purposes:

To provide, operate, and maintain our website and services.
To process orders and transactions related to medical equipment and devices.
To communicate with you regarding inquiries, support, and updates.
To comply with legal and regulatory obligations.
To improve website functionality, security, and user experience.

5. Legal Basis for Processing We process your personal data based on:

Consent: When you voluntarily provide information.
Contractual necessity: To fulfill orders and service agreements.
Legal obligation: Compliance with applicable laws and regulations.
Legitimate interests: Business operations, fraud prevention, and marketing.

6. Data Sharing and Disclosure We do not sell or rent your personal data. However, we may share information with:

Service providers (e.g., payment processors, shipping companies, IT support).
Regulatory authorities, if required by law.
Business partners, in case of mergers, acquisitions, or restructuring.

7. Data Storage and Security We implement appropriate security measures to protect personal data from unauthorized access, alteration, or destruction. Your data is securely stored in compliance with industry standards.

8. Your Rights Under GDPR As a user, you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct any inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restriction of Processing: Limit how we process your data.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Opt out of certain data processing activities.
Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise your rights, please contact us at ks.cquence@gmail.com.

9. Retention of Data We retain your personal data for as long as necessary to fulfill legal, contractual, and business obligations. Once no longer needed, we securely delete or anonymize the data.

10. Cookies and Tracking Technologies Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

11. Third-Party Links Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Privacy Policy We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with the updated effective date.

13. Contact Information If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Ananya Medi Systems

Address: 301, Vaishnavi Meadows, Indira Nagar, Telephone Colony Main Road, Hyderabad – 500035

Email: ks.cquence@gmail.com